Politique de remboursement

We want you to keep the camera because it works, not because you are stuck with it. You have 30 days from the day your order arrives to request a return.

What condition the item needs to be in

To be eligible for a return, the product must be:

• in the same condition you received it — undamaged, with no signs of water ingress or improper installation;
• complete, with every accessory it shipped with (rear camera, cables, mounts, memory card, manual);
• in its original packaging;
• accompanied by your order number or proof of purchase.

A camera that has simply been fitted, tested and removed is fine. Normal installation is not "used".

How to start a return

Email support@dazadashcam.com with your order number and a sentence about why the item is coming back. We reply within one business day.

If the return is approved we will send you the return address and step-by-step instructions. Please do not ship anything back before you have that authorisation — packages that arrive without it cannot be matched to an order and cannot be refunded.

Who pays return shipping

If the fault is ours — the item is defective, damaged in transit, or not what you ordered — we cover shipping both ways and send you a prepaid label.

If you have simply changed your mind, return shipping is at your expense. We recommend a tracked service; we cannot refund a return that never arrives.

If you return an entire order, we deduct our actual outbound shipping cost from the refund.

Refunds

We will email you as soon as your return arrives and has been inspected, and tell you whether it was approved.

Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it. If 15 business days have passed since we told you the refund was approved and you still have nothing, email us.

Damaged, defective, or wrong item

Please open and check your order when it arrives.

Damaged in transit: photograph the outer box and the contents before unpacking further, and email us within 48 hours of delivery.

Dead on arrival or wrong item: contact us within 30 days and we will replace it or refund it, your choice. We do not ask you to pay anything, and we do not ask you to deal with the manufacturer.

Before you return a camera as faulty, it is worth a two-minute check with us first — a surprising number of "faults" are a memory card that needs reformatting in the camera, or a rear camera cable that is not fully seated. If it is a real fault we will say so straight away.

What we cannot accept

• Items with physical damage, water damage, or damage caused by installation that does not follow the manual
• Items returned incomplete — missing rear camera, cables, mounts or memory card
• Memory cards whose seal has been opened, when purchased on their own
• Items bought from another retailer. If you bought your DAZA camera somewhere else, that seller handles the return
• Gift cards

If you are unsure whether your situation fits, ask us. We would rather look at the specifics than have you guess.

Exchanges

The fastest way to swap models is to order the one you want now and return the original for a refund. Waiting for a return to arrive before a replacement ships adds a week or more.

Cancelling an order

If your order has not shipped yet, email us and we will cancel it and refund you in full. Once a tracking number has been issued the order is with the carrier and needs to be handled as a return.

Warranty

Every DAZA dash cam is covered by a 12-month manufacturer warranty from the date of delivery, against defects in materials and workmanship. The warranty does not cover accidental damage, water damage, or damage from improper installation.

Warranty claims after the 30-day return window are handled by replacement, not refund. Email support@dazadashcam.com with your order number and a short description or video of the problem.

Questions

Email support@dazadashcam.com or call +1 (975) 208-3017. We reply within one business day.